HEARING


Cigna has partnered with Start Hearing in an exclusive relationship to provide digital and digitally programmable analog hearing aids and supplies to our Cigna customers in all markets. The following information outlines the highlights of our relationship.


Value to providers

Start Hearing acts as the single point of contact for the provider to coordinate digital and digitally programmable analog hearing devices and supplies for our Cigna customers. Start Hearing works directly with our providers to procure, pay for, and bill Cigna directly for devices.


Service coordination

  1. Provider initiates request to Start Hearing
  2. Start Hearing verifies eligibility and benefits, then contacts provider and customer to review coverage
  3. Provider and customer determine the best hearing device for customer’s condition
  4. Provider shares a "Disclosure Form" with customer, which customer signs (Disclosure Form acknowledges the estimated customer liability based on plan benefit.)
  5. Provider places order with one of the manufacturers that Start Hearing represents, using Start Hearing’s purchasing order number
  6. Manufacturer ships hearing aids and supplies directly to provider
  7. Provider fits customer with device, collects any customer liability (check or credit card), and sends payment to Start Hearing2,3
  8. Start Hearing submits claim for device and supplies to Cigna
  9. Cigna sends payment and EOP to Start Hearing, and EOB to the customer2,4
  10. Start Hearing will pay the dispensing fee for the hearing aid directly to the provider 60 days after the device has been provided to the customer
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More Information


1 Start Hearing dually contracted providers should refer to their Start Hearing contract for reimbursement direction.
2 Customer can also call Start Hearing directly and supply their credit card information.
3 Choice Fund Accounts and Merps accounts will not be collected by the rendering provider, but will be collected directly by Start Hearing after the claim has been processed.
4 If SAR/TPA, Cigna forwards to Claim Administrator

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Start Hearing Contact information



Phone: 888.304.8539


Website: https://www.starthearing.com/cigna-provider