CHCP - Resources

HEARING

Cigna has partnered with Amplifon Hearing Health Care (Amplifon) in an exclusive relationship to provide digital and digitally programmable analog hearing aids and supplies to our Cigna customers in all markets. The following information outlines the highlights of our relationship.

Value to providers

Amplifon acts as the single point of contact for the provider to coordinate digital and digitally programmable analog hearing devices and supplies for our Cigna customers. Amplifon works directly with our providers to procure, pay for, and bill Cigna directly for devices.

Service coordination

Provider initiates request to Amplifon
Amplifon verifies eligibility and benefits, then contacts provider and customer to review coverage
Provider and customer determine the best hearing device for customer’s condition
Provider shares a "Disclosure Form" with customer, which customer signs (Disclosure Form acknowledges the estimated customer liability based on plan benefit.)
Provider places order with one of the manufacturers that Amplifon represents, using Amplifon’s purchasing order number
Manufacturer ships hearing aids and supplies directly to provider
Provider fits customer with device, collects any customer liability (check or credit card), and sends payment to Amplifon^2,3
Amplifon submits claim for device and supplies to Cigna
Cigna sends payment and EOP to Amplifon, and EOB to the customer^2,4
Amplifon will pay the dispensing fee for the hearing aid directly to the provider 60 days after the device has been provided to the customer

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Administration simplification with Amplifon

Single source to coordinate and manage hearing devices
Verifies eligibility and benefits
Coordinates delivery
Shifts focus from administrative process and allows the provider to focus on providing high-quality care to their patients

Providers continue to provide services per their Cigna contract

Hearing testing, evaluations, and fittings
Analog and disposable hearing aids
Follow-up visits and repairs (after three-year warranty)¹

Additional program benefits

No out-of-pocket expenses for health care for devices, as Amplifon assumes all up-front costs
Amplifon bills Cigna for the device, eliminating wait time for device reimbursement
Other financial risk is eliminated (e.g., denials, misplaced, or unidentified inventory)

Value to our customers

Customers save money by gaining access to low price guarantees on over 2,000 brand name hearing-aids, and free one year follow-up care
60-day hearing aid trial period with no restocking fees
Free batteries for two years

First set upon delivery of device
Second year through Amplifon directly

Three-year warranty for loss and damage

¹ Amplifon sub-contracted providers should refer to their Amplifon contract for reimbursement direction.
² Customer can also call Amplifon directly and supply their credit card information.
³ Choice Fund Accounts and Merps accounts will not be collected by the rendering provider, but will be collected directly by Amplifon after the claim has been processed.
⁴ If SAR/TPA, Cigna forwards to Claim Administrator

Amplifon Contact information

Phone: 800.920.4327

Credentialing

Email: Credentialing@amplifon.com

Phone: 855.531.4695

Website: https://www.amplifonusa.com/hearing-care-providers (Click on "Download the New Enrollment Packet")