HearPO, our exclusive provider of digital and digitally programmable analog hearing aids and supplies, is now Amplifon Hearing Health Care (Amplifon). This name and branding change, which took effect on March 1, 2015, does not affect any other aspect of the program.

Visit Amplifon's website for additional information about Amplifon's new name.

Program Reference Guide

Value to health care professionals

Amplifon acts as the single point of contact for the health care professional to coordinate digital and digitally programmable analog hearing devices and supplies for our Cigna customers. Amplifon works directly with our health care professionals to procure, pay for, and bill Cigna directly for devices.

Administration simplification with Amplifon

• Single source to coordinate and manage hearing devices
• Verifies eligibility and benefits
• Coordinates delivery
• Shifts focus from administrative process and allows the health care professional to focus on providing high-quality care to their patients

Health care professionals continue to provide services per their Cigna contract

Hearing testing, evaluations, and fittings

• Analog and disposable hearing aids
• Follow-up visits and repairs (after three-year warranty)^*

Additional program benefits

No out-of-pocket expenses for health care professionals for devices, as Amplifon assumes all up-front costs

• Amplifon bills Cigna for the device, eliminating wait time for device reimbursement
• Other financial risk is eliminated (e.g., denials, misplaced, or unidentified inventory)

Value to our customers

Customers save money by gaining access to low price guarantees on over 2,000 brand name hearing-aids, and free one year follow-up care

• 60-day hearing aid trial period with no restocking fees
• Free batteries for two years
• First set upon delivery of device
• Second year through Amplifon directly
• Three-year warranty for loss and damage

Service coordination

1. Health care professional initiates request to Amplifon
2. Amplifon verifies eligibility and benefits, then contacts health care professional and customer to review coverage
3. Health care professional and customer determine the best hearing device for customer's condition
4. Health care professional places order with one of the manufacturers that Amplifon represents, using Amplifon's purchasing order number
5. Health care professional shares a "Disclosure Form" with customer, which customer signs (Disclosure Form acknowledges the estimated customer liability based on plan benefit.)
6. Manufacturer ships hearing aids and supplies directly to health care professional
7. Health care professional fits customer with device, collects any customer liability (check or credit card), and sends payment to Amplifon^1,2
8. Amplifon submits claim for device and supplies to Cigna
9. Cigna sends payment and EOP to Amplifon, and EOB to the customer^1,3
10. Amplifon will pay the dispensing fee for the hearing aid directly to the health care professional 60 days after the device has been provided to the customer

Amplifon Contact information

Phone: 800.920.4327

Credentialing

Email: hearpocredentialing@hearpo.com
Phone: 855.531.4695
Website: www.amplifonusa.com/cigna
(Click on "Healthcare Providers" and download the "New Enrollment Packet")

^* Amplifon sub-contracted providers should refer to their Amplifon contract for reimbursement direction.

1. Customer can also call Amplifon directly and supply their credit card information.
2. Choice Fund Accounts and Merps accounts will not be collected by the rendering health care professional, but will be collected directly by Amplifon after the claim has been processed.
3. If SAR/TPA, Cigna forwards to Claim Administrator